Terms and Conditions

General Terms of Service

Service Usage Agreement

By accessing or using our services, you agree to comply with the terms outlined herein. Our services are designed to provide top-tier security solutions for events and venues, and adherence to these terms ensures the safety and efficiency of our operations.

Payment and Billing

All payments for services rendered must be completed prior to the commencement of any event. We accept various payment methods and require full payment to secure your booking.

Cancellation Policy

Cancellations must be made at least 14 days prior to the scheduled event to receive a full refund. Cancellations made within 14 days of the event will incur a 50% cancellation fee.

Liability and Insurance

ARC Detection Group holds comprehensive insurance coverage for all services provided. However, we are not liable for any damages or losses incurred due to unforeseen circumstances beyond our control.

Equipment Lease Terms

Leased equipment must be returned in the condition it was provided. Any damages or losses will be billed to the client. Equipment lease agreements are subject to our standard terms and conditions.

Understanding Our Terms and Conditions

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What is included in the service usage agreement?

The service usage agreement includes all terms related to the use of our security services, ensuring both parties understand their responsibilities and the scope of services provided.

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How do I make a payment for services?

Payments can be made via bank transfer, credit card, or other accepted methods as detailed in your service agreement. Full payment is required to confirm your booking.

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What happens if I need to cancel my booking?

If you need to cancel, please notify us at least 14 days before your event to receive a full refund. Late cancellations will incur a fee as per our cancellation policy.

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Is ARC Detection Group insured?

Yes, we maintain comprehensive insurance coverage for all our services, ensuring peace of mind for our clients.

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What are the conditions for leasing equipment?

Leased equipment must be returned in the same condition as received. Any damages or losses will be charged to the client as per the lease agreement.

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Can I modify my service agreement?

Modifications to service agreements can be discussed with our team. However, changes are subject to availability and may incur additional charges.

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What if the equipment is damaged during the event?

In case of damage, please report it immediately. Charges for repairs or replacements will be assessed based on the extent of the damage.

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How do I contact ARC Detection Group for support?

You can reach our support team via email or phone as listed on our contact page. We are available to assist with any queries or issues you may have.

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Are there any additional fees I should be aware of?

All potential fees are outlined in your service agreement. Please review it carefully to understand any additional charges that may apply.

Our Commitment to Security Excellence

ARC Detection Group is a leading authority in security solutions, with over 120 years of combined expertise. Our team, consisting of professionals from military and policing backgrounds, is dedicated to delivering unmatched security services. As the only company of our kind based in Scotland, we are committed to ensuring the safety and peace of mind for events and venues across the UK. Our mission is to provide innovative and reliable security measures that cater to the unique needs of each client, reinforcing our reputation as industry leaders.

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Need More Information?

If you have any questions or need further clarification about our terms and conditions, we’re here to help. Our team is committed to ensuring you have all the information you need to make informed decisions. Reach out to us today for personalized assistance.

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